AUTOLA

Terms of use

Last updated: Oct. 7, 2026

1. General provisions

These terms govern the use of the autola.io website, its language versions, its Telegram bot and its Chrome extension (the “service”). By using the service, you agree to these terms. When you register — with email or with Google — you expressly confirm that you accept them and the privacy policy.

If you do not agree with the terms, do not use the service.

2. What the service is

autola.io is an information aggregator. The service collects car sale listings and auction lots published on third-party platforms and builds price analytics from them.

  • The service does not sell cars, is not a party to any transaction, an intermediary, a broker or an auction house, and does not accept payments for cars.
  • Listings are published by sellers and source platforms. They are responsible for the content, accuracy and relevance of listings, for the availability of the car and for its condition.
  • Contacting the seller, bidding and buying take place on the source platform under its rules. Links to third-party websites are provided for convenience; the service is not responsible for their content or operation.

3. Information and analytics

Market analytics, price assessments (“below market” and the like), quick car valuation, VIN history, the customs clearance calculator, the “landed cost” calculation, exchange rates and price conversions are provided for reference only. They are calculated automatically from the available data and may be incomplete, outdated or inaccurate.

This information is not an offer, a price guarantee, or legal, tax, customs or financial advice. Before deciding to buy, import or sell a car, check the details with the seller, the platform, the customs authorities and qualified professionals.

4. Account

  • Some features require registration. Use a valid email address: you cannot sign in until it is confirmed.
  • You are responsible for keeping your password safe and for actions taken under your account. You may not transfer your account or give access to it to others.
  • Only one session can be active at a time: signing in on a new device ends the session on the previous one.
  • The service is intended for people aged 16 and over.

5. Plans and promo codes

  • The basic features of the service are free. The free plan limits volume — for example, the number of VIN and listing ID searches in our catalogue per month, favourite listings and saved searches — and shows ads.
  • A paid plan unlocks the additional features listed on the pricing page and has no ads; it has its own limits, for example on the number of VIN searches per day. It is taken out as a subscription (section 6) or unlocked with a promo code. Its expiry date is shown in your account; when it passes and the subscription has not been renewed, the account automatically returns to the free plan.
  • A promo code either unlocks or extends a paid plan for the period stated in it, or gives a discount on the first subscription payment. Each promo code can be redeemed once per account; promo codes cannot be exchanged for money or transferred between accounts.
  • Plan features and limits may change. Changes do not shorten a paid plan period that has already been paid for.

6. Payment and refunds

6.1. Price and payment methods

  • Prices of plans and one-off services are shown in euros on the pricing page and at checkout.
  • You can pay for a subscription by bank card or PayPal via Paddle, by bank card via plata by mono or in cryptocurrency via NOWPayments. One-off services are paid by bank card via plata by mono or in cryptocurrency via NOWPayments. Card, PayPal account and crypto wallet details are processed by these payment services — the service does not receive or store them.
  • Orders paid through Paddle are processed by our online reseller Paddle.com. Paddle.com is the Merchant of Record for these orders: it issues the invoice, charges applicable taxes, handles payment inquiries and processes refunds. Paddle's buyer terms also apply to these orders. Paddle shows the total including taxes before you pay.
  • If your card is in another currency, your bank converts the amount at its own rate; its conversion fees are beyond our control. When paying in cryptocurrency, the amount in euros is converted at the NOWPayments rate at the moment of payment.

6.2. Subscription and automatic renewal

  • A paid plan is a subscription with the billing period chosen at checkout. The subscription stays active until you cancel it; the plan takes effect immediately after payment.
  • Card and PayPal payments renew automatically: at the start of each new period, the subscription price is charged to your card or PayPal account.
  • You can cancel automatic renewal at any time in the Billing section of your account. The plan remains active until the end of the paid period, and no further charges are made.
  • If a charge fails, the account returns to the free plan at the end of the paid period.
  • Cryptocurrency payments do not renew automatically: to keep the plan after the paid period ends, pay for the next period in your account.
  • We give advance notice of any change in the subscription price. The new price applies from the next period; if you do not agree with it, cancel automatic renewal.

6.3. Refunds

  • Within 14 days of a payment — the first one or a renewal — you can withdraw from the subscription and get your money back, provided the paid features have not been used since that payment.
  • If the paid features have already been used, the payment for the current period is not refunded: by taking out a subscription, you request that the service start immediately and acknowledge that you lose the 14-day right of withdrawal once you start using it. You can still cancel automatic renewal at any time.
  • Refunds are requested through support in your account or by email to [email protected]. Card payments are refunded to the same card; cryptocurrency payments are refunded in the same cryptocurrency at the rate on the date of the refund. Refunds for orders paid through Paddle are processed by Paddle; you can request them the same way or directly from Paddle via the link in its purchase email.
  • An erroneous or duplicate charge is refunded in full.

6.4. One-off services: removing data by VIN

  • The service removes records linked to a car's VIN from the service; what it includes and what it does not do is described at checkout. The price is shown there too and is paid once, with no automatic renewal.
  • Removal is carried out automatically as soon as the payment is received. Pages usually drop out of Google search results within 3 business days; the exact term depends on the search engine.
  • By placing the order, you request that the removal be carried out right away and acknowledge that you lose the right of withdrawal once it is done. Since removal happens immediately after payment and cannot be undone, payment for a completed removal is not refunded.
  • An erroneous or duplicate charge is refunded in full, in the way described in section 6.3.

6.5. Partner programme

  • The partner programme is for authors and bloggers we have agreed to work with. Partner status and a partner promo code are assigned by the service; the reward terms — a fixed amount or a percentage of the payment — are shown in the Partner program section of your account.
  • A reward is accrued for every subscription payment made with the partner's promo code: one payment per account that used the code. Subscription renewals are not rewarded. No reward is accrued for a payment made with your own promo code.
  • An accrued reward becomes available for payout 14 days after the payment — the period in which the buyer can get their money back (section 6.3). If the payment is refunded within this period, the reward is cancelled.
  • Payouts are made manually on request to [email protected], by a method agreed with the partner. The date, amount and comment of each payout are shown in your account. The partner is responsible for paying any taxes on the reward received.
  • In their account, the partner sees only the number of payments made with their promo code, the amounts and the dates — without names, email addresses or any other buyer data.
  • We may end a partner's participation in the programme. Rewards accrued before that are paid out as usual.

7. Rules of use

It is prohibited to:

  • collect data from the service by automated means — scrapers, scripts, bots or any tools other than an ordinary browser and the official autola.io Chrome extension — or copy the listing database or the analytics in whole or in substantial part;
  • resell, publish or otherwise distribute the service’s data and analytics for commercial purposes without written permission;
  • circumvent paid restrictions, plan limits or technical protection measures, or create multiple accounts to get around restrictions;
  • place excessive load on the service, interfere with its operation, or search for and exploit vulnerabilities;
  • use the service in breach of the law or the rights of third parties.

If you find a vulnerability, please report it to [email protected].

8. Intellectual property

The website design, software code, the service’s database, analytics, calculated indicators, texts and charts belong to the owner of the service and are protected by intellectual property law, including the rights of the database maker. You may use them for personal, non-commercial purposes within the features of the service.

Listings, their texts and photos belong to their authors and the source platforms. If you believe that material on the site infringes your rights, write to [email protected] with a link to the page — we will review the request and remove the material if it is justified.

9. Notifications

Notifications about price drops, new listings for saved searches and support replies are delivered on the site and — if you have linked the bot — in Telegram. The service aims to deliver them on time but does not guarantee a delivery time: platform data is updated with a delay, and delivery in Telegram depends on a third-party service. Notification channels are switched on and off in your account settings.

10. Liability

The service is provided “as is”. We strive to keep it running smoothly but do not guarantee that it will be free of interruptions or errors, or that the data will be complete.

To the extent permitted by law, the owner of the service is not liable for decisions made on the basis of information from the service, for transactions between users, sellers and platforms, for the content of third-party websites or for lost profits.

These limitations do not apply where liability cannot be limited by law and, in particular, do not deprive consumers of the rights granted to them by the mandatory law of their country of residence.

11. Suspension and deletion of the account

If these terms are breached, the service may restrict access to features or suspend the account. If there was no breach and the suspension was a mistake, contact support.

You may stop using the service at any time and request deletion of your account — through support in your account or by email to [email protected].

12. Changes to the terms

We may change these terms. The date of the current version is shown at the top of the page. Registered users are informed of significant changes in advance — by a notification in their account or by email. Continuing to use the service after the changes take effect means you accept the new version.

13. Governing law and disputes

These terms are governed by the law of Ukraine. For consumers living in the EU or another country, this does not remove the protection afforded to them by the mandatory provisions of the law of their country of residence.

We try to resolve disputes through negotiation — please write to us before going to court. If no agreement is reached, the dispute is heard by the competent court in accordance with the applicable law, and consumers may bring proceedings in the courts of their place of residence.

14. Contact

Questions about the service, complaints from sellers and rights holders: [email protected]. Registered users can also write through the “Support” section of their account.